Shipping policy
At Wilson Lens, we are committed to providing our customers with a smooth and reliable shopping experience. We offer free express shipping, with estimated processing and delivery times outlined below.
Shipping Costs
We offer free shipping on all orders. Customers will not be charged shipping fees at checkout.
Order Processing Time
Orders are prepared within an estimated 1–2 business days after they are placed. Business days exclude weekends and public holidays.
Shipping and Delivery Time
Once your order has been dispatched, the estimated transit time is 4–6 business days.
Our estimated delivery schedule is as follows:
- Order preparation: 1–2 business days
- Transit time: 4–6 business days
- Estimated total delivery time: 5–8 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier operations, public holidays, or other circumstances beyond our reasonable control.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation by email.
Once your order has been shipped, tracking information will be provided when available so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team. We will assist you in checking the shipment status and determining the appropriate next steps.
Contact Information
Wilson Lens
Address: 1813 Hunt Ave, Bronx, NY 10462, United States
Email: support@wilsonlens.shop
Phone: +1 718-684-2569