Refund policy
At Wilson Lens, customer satisfaction is important to us. This policy explains how customers can request returns, exercise applicable withdrawal rights, and receive refunds.
14-Day Right of Withdrawal
For products and purchases subject to a statutory right of withdrawal, customers have 14 calendar days to communicate their decision to withdraw from the purchase, in accordance with applicable laws and regulations.
The withdrawal period begins on the date determined by the applicable law, which may be the date the customer or their designated recipient receives the goods.
To exercise this right, please contact us by email and include your order number and a clear statement that you wish to withdraw from your purchase.
Exceptions may apply to certain products or circumstances where permitted by law.
How to Request a Return
To request a return:
- Email support@wilsonlens.shop with your order number.
- Explain that you would like to return the product or withdraw from your purchase.
- Wait for our customer support team to provide return instructions.
- Follow the instructions provided for returning the item.
Please contact us before sending any products back to confirm the correct return procedure.
Condition of Returned Products
Where permitted by applicable law, products should be returned in their original condition, with accessories and packaging where reasonably available.
Customers may be responsible for diminished product value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product, where permitted by law.
Nothing in this policy limits mandatory consumer rights.
Refund Processing
Once an eligible return has been received or the required evidence of return has been provided, we will process the refund in accordance with applicable law.
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact support@wilsonlens.shop.
Include the following information:
- Your order number.
- A description of the problem.
- Photographs of the product, if helpful.
We will review your request and work toward an appropriate resolution in accordance with applicable law.
Return Shipping Costs
Return shipping costs will be handled in accordance with applicable law and the circumstances of the return.
Where a return is required because of our error or a defective product, we will address the costs as required by law.
Contact Information
Wilson Lens
1813 Hunt Ave, Bronx, NY 10462, United States
Email: support@wilsonlens.shop
Phone: +1 718-684-2569